FAQs
Q.1 What is “Net Transaction Value”?
A.NTV means the retail price of the products purchased by the Eligible Customers from the Brand less the Discount offered to the Eligible Customers at the website/app/store.
Q.2 Can I club any two or more offers?
A.No two or more offers can be clubbed together. In case an Eligible Customer is eligible for two or more offers, the customer will be entitled to receive the better offers as per customer’s discretion.
Q.3 When will I get the Cashback?
A.Cashback will be received on or before 26th Aug 2024 (Banks reserve the right to reverse the cashback in case of cancellation or refund of the transaction).
Q.4 What if I book multiple rooms at the same time?
A.Cashback is awarded for the room values only if it is in one transaction. 10% Cashback eligibility is on ICICI Bank Debit and Credit Card. The offer is only applicable on a minimum spend of INR 20,000 and above through ICICI Bank Debit or Credit card.
Q.5 What is the highest Cashback amount I will earn or receive?
A.Up to 10% amounting to INR 3,000 only for eligible customer card transactions of a minimum value of INR 20,000.
Q.6 Whom can I reach out to in case of Cashback is not received?
A.Guests can reach out to their issuing card bank if cashback is not posted in time.
Q.7 Will I earn Cashback if paid via by net banking?
A.The guest will have to prepay directly on the website via the “pay now “option or via the payment link between 20th May 2024 till 26th May 2024 with an ICICI Bank Credit Card or Debit Card Only to avail of Cashback. (“Pay at hotel” booking even if made with an ICICI credit card or debit card will not be eligible for cashback).
Q.8 If I book a hotel outside India, will I get the ICICI Bank card cashback?
A.The ICICI Bank Credit and Debit card cashback is only applicable for hotels in India and for reservations made against the NeuCoins Reward League Offer.